This Privacy Policy explains how raya24 collects, uses, stores, and protects personal data submitted by players and visitors to the Platform. Please read it carefully before using raya24.
raya24 ("raya24", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") sets out the basis on which personal data submitted to, collected by, or generated through the use of the raya24 Platform — accessible at https://raya24.co — will be processed by us.
This Policy applies to all players and visitors who access the raya24 website, use the raya24 mobile-optimised interface, or interact with any raya24 service, including customer support and promotional communications. It should be read alongside the raya24 Terms & Conditions, which govern your use of the Platform as a whole.
By registering an account or otherwise using any part of the raya24 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must refrain from using the raya24 Platform.
raya24 acts as the data controller in respect of personal data collected from players and visitors to the Platform. As data controller, raya24 determines the purposes for which and the means by which personal data is processed. All enquiries relating to this Policy or your personal data may be directed to raya24's designated data protection contact at [email protected].
raya24 collects and processes the following categories of personal data:
raya24 collects personal data through the following means:
raya24 processes your personal data for the following purposes and on the following legal bases:
raya24 does not sell your personal data to third parties. raya24 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:
The raya24 Platform and its service providers may operate servers and systems located outside of Malaysia. Where personal data is transferred to a country that does not offer an equivalent level of data protection, raya24 will implement appropriate safeguards, such as standard contractual clauses or other recognised transfer mechanisms, to ensure your data remains protected to the standard described in this Policy.
raya24 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your active raya24 account and for a minimum period of five (5) years following account closure, in order to comply with AML record-keeping requirements, respond to regulatory inquiries, and resolve any disputes.
Transaction records and KYC documentation are retained for a minimum of five years from the date of the relevant transaction or account closure, whichever is later. Communications data is retained for a minimum of two years. Technical and usage data may be retained in aggregated, anonymised form indefinitely for analytical purposes.
The raya24 Platform uses cookies and similar tracking technologies to ensure proper functioning of the Platform, remember your preferences, and gather analytics data. The categories of cookies in use are as follows:
On your first visit to raya24, you will be presented with a cookie consent notice. You may manage or withdraw cookie consent at any time through your browser settings. Note that disabling strictly necessary cookies may affect your ability to use certain features of the Platform, including the raya24 login function.
raya24 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Notwithstanding these measures, no method of data transmission or storage is completely secure. raya24 cannot guarantee absolute security, and you accept the inherent risks of transmitting data over the internet when you use the Platform.
Subject to applicable law, you have the following rights in relation to your personal data held by raya24:
To exercise any of these rights, please contact raya24 at [email protected] with your full name and account email address. raya24 will respond to verified requests within 30 days.
The raya24 Platform is strictly for individuals aged 21 and above. raya24 does not knowingly collect personal data from persons under 21. If raya24 discovers or is notified that an account has been registered by or is being used by a person under 21, the account will be immediately suspended, any funds will be handled in accordance with applicable regulatory requirements, and all associated personal data will be deleted to the extent permitted by law. If you believe a minor has registered a raya24 account, please contact us immediately at [email protected].
The raya24 Platform may contain references to third-party game providers or payment services whose own privacy practices are governed by their respective privacy policies. raya24 is not responsible for the data practices of third parties and encourages you to review the privacy policy of any third-party service you interact with in connection with your use of raya24.
raya24 reserves the right to amend this Privacy Policy at any time. The revised Policy will be published at https://raya24.co/privacy-policy with an updated "Last Updated" date. Where changes are material, raya24 will endeavour to notify active account holders via the email address associated with their account. Continued use of the raya24 Platform following the publication of an updated Policy constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by raya24, please contact us through the following channels:
raya24 aims to acknowledge all data-related enquiries within 5 business days and to resolve them within 30 days where possible.
Your privacy is built into the raya24 platform — not bolted on as an afterthought.
Every connection to raya24 uses TLS 1.3 encryption. Your login credentials, financial data, and personal information are encrypted in transit and at rest — the same standard used by Malaysian banking apps.
raya24's identity verification process ensures that only the real account holder can access or withdraw funds. KYC documents are encrypted and access-controlled — never exposed to unauthorised staff.
raya24 does not sell or rent personal data to advertisers, data brokers, or any third party for commercial purposes. Your data stays within the raya24 ecosystem and its contracted service providers.
Protect your raya24 account with SMS or authenticator-app 2FA. Even if your password is compromised, a second factor prevents unauthorised access to your account and wallet.
raya24 employees access personal data on a strict need-to-know basis. Role-based permissions and audit logging ensure that your information is only seen by staff with a legitimate reason to view it.
You can request access to, correction of, or deletion of your personal data at any time by contacting raya24 support. Most requests are acknowledged within one business day and resolved within 30 days.
Your privacy is protected at every step. Join thousands of Malaysian players enjoying raya24's casino, slots, and sportsbook — all in MYR, all secure. 21+ only.
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